TERMS AND CONDITIONS

Contract for Services

  • A contract agreement must be agreed and signed by the Client before work can begin.
  • Instruction by the Client is deemed as complete acceptance of these terms and conditions of business.
  • A written estimate for services can be provided upon request.
  • Where appropriate, a deposit may be required prior to commencement of services.
  • Time spent completing tasks on behalf of a client is recorded and detailed on the invoice.  The cumulative time spent will be rounded up to the nearest full 15 minute block.
  • Final proof reading is the responsibility of the client.
  • Any errors will be rectified at no extra cost provided that KB Virtual PA is notified within 14 days of the Client’s receipt of the completed work.  No further liability is acknowledged.
  • KB Virtual PA cannot be held responsible for liability of any damage caused by computer viruses.  Clients are advised to ensure they have adequate virus protection in place at all times to avoid this risk.
  • It is the full responsibility of the Client to observe any copyrighting laws.
  • KB Virtual PA cannot accept responsibility for loss or damage to documentation sent in the post or by any other method.

Confidentiality

  • All assignments will be handled in a strictly confidential and secure manner.  However, KB Virtual PA is of course happy to sign a non-disclosure or Confidentiality Agreement supplied by the Client.  No details will be revealed to any third party, unless with prior agreement with the Client or deemed to be necessary by law.
  • All original documents, disks or CDS provided by the Client will be returned to the Client once the assignment is complete and payment is received.  All work carried out will be backed up and kept secure for 1 full calendar year after which time it will be deleted.

Block Booking

  • Buying a block of time in advance ensures a set number of hours available to you or your company per month.  A letter of engagement will be issued at commencement of contract which can be extended subsequent to renegotiation.
  • All hours worked are recorded and deducted from the agreed hours.
  • Any unused hours may be rolled over to the following month but will expire if the rolled over hours remain unused in excess of one month.  These hours will be forfeited and full payment will be due.

Payment Terms

  • An invoice will be issued upon completion of an assignment.  However, if regular work is undertaken an invoice will be provided on a fortnightly basis, normally by the 15th and 28th of each month.
  • Payment terms are strictly 14 days from the date of invoice unless otherwise agreed.
  • Overdue accounts will be subject to a service charge of 1% per month.
  • Any Deposit received in advance will be deducted from the balance due shown on the invoice.
  • Payment is accepted by Cash, Cheque or BACS.  All cheques should be made payable to KB Virtual PA quoting the appropriate invoice number on the reverse of the cheque.  BACS details can be supplied upon request.

 

Unless agreed otherwise, additional costs for stationery, materials, telephone charges, postage costs or travel will be added to the invoice.